Frequently Asked Questions (FAQs)
Q: Will my item look exactly like the photo on the website? A: Because every piece at Shilpkosh is 100% handcrafted, slight variations in color, texture, brushstrokes, or thread work are completely natural. These minor differences are not defects; they are the hallmark of authentic Indian handicraft and ensure that your piece is a unique, one-of-a-kind treasure.
Q: How long will it take to process and ship my order? A: Quality takes time. Since our products are carefully handmade, inspected, and securely packaged to ensure they arrive safely, please allow [3 to 5] business days for your order to be processed before it is shipped. Once dispatched, you will receive an email with your tracking details.
Q: What is your return and exchange policy? A: Due to the delicate, time-intensive, and artisanal nature of our products, all sales are considered final. We do not accept returns or exchanges for a change of mind. However, if your item arrives damaged during transit, please contact us at support@shilpkosh.com within 48 hours of delivery with clear photos of the damage and the packaging, and we will work with you to resolve the issue.
Q: Can I cancel or change my order after placing it? A: We begin processing orders quickly to get your art to you as soon as possible. If you need to make a change or cancel, please email us within 12 hours of placing your order. Once an order has entered the packing or shipping phase, it cannot be canceled or modified.
Q: Do you accept custom or personalized orders? A: Yes, we love creating custom artworks and personalized embroidery! Please email us at support@shilpkosh.com with your vision. Please note that all custom orders require full payment upfront and cannot be canceled, returned, or refunded once production has begun.
Q: How should I care for my paintings and embroidered pieces? A: To preserve the vibrant colors and delicate threads of your handcrafted items, keep them out of direct, harsh sunlight and away from moisture or damp environments. For cleaning, simply use a soft, dry brush or cloth to gently remove dust. Shilpkosh is not responsible for any damage caused by improper care or exposure to harsh elements.
Q: What if a package is marked as delivered but I haven't received it? A: Once a package is handed over to our shipping partners, we rely on them for safe delivery. If your tracking shows as "Delivered" but you cannot locate the package, please check with your neighbors or local post office. Shilpkosh is not liable for lost or stolen packages that have been confirmed as delivered to the address provided at checkout.
